IT 204: E-Commerce
By the end of this introductory chapter, you will be able to:
Three interconnected trends are reshaping e-commerce marketing.
Using social media to build brands, connect with audiences, and drive sales.
Reaching consumers directly on their personal devices like smartphones and tablets.
Targeting customers based on their physical geographic location for high relevance.
For each description, click the correct marketing pillar.
Building brand presence and driving sales using platforms like Facebook and Instagram.
Targeting consumers based on their physical geographic location for high relevance.
Reaching an audience on their smartphones, tablets, or other portable devices.
These trends are no longer separate. Their power lies in their integration.
SoLoMo: The term used to describe the convergence of Social, Local, and Mobile marketing into a unified strategy.
This creates a new marketing landscape that is more personal, contextual, and immediate than ever before.
Click each segment below to reveal what it stands for.
Using social media to build brand awareness, engage communities, and drive conversions through shared content and relationships.
Using geographic context to deliver relevant messages — targeting consumers based on their current or frequent physical locations.
Optimizing all marketing for smartphones — the primary device through which users interact with social platforms and local services.
Definition: The use of social media platforms to connect with your audience to build your brand, increase sales, and drive website traffic.
Key activities include:
Definition: A multi-channel digital strategy to reach an audience on their smartphones, tablets, or other mobile devices.
Primary Channels:
Mobile is not just a channel, it's a context. Marketing must be optimized for small screens, on-the-go usage, and immediate interaction.
Click True or False for each statement.
Mobile marketing is only effective when you have a dedicated app.
SMS/MMS is considered a primary mobile marketing channel.
Mobile is "just a delivery channel" — the same message works equally well on desktop and mobile.
Mobile marketing must be optimized for small screens, on-the-go usage, and immediate interaction.
Definition: A marketing strategy that targets consumers within a specific radius of a business's physical location. Also known as neighborhood marketing.
Leverages a user's location to provide relevant offers:
For each scenario, click the correct location-based marketing method.
A user walks within 300m of a clothing store in New Road and instantly receives a push notification: "You're nearby — enjoy 10% off today!"
A hotel in Pokhara runs Facebook ads targeted exclusively at users currently located in Kaski District.
A Thamel restaurant adds its address, hours, photos, and category to Google Business Profile so tourists find it when searching "restaurants near me."
The SoLoMo trend is highly relevant due to high smartphone penetration and social media popularity.
Platforms like Facebook, Instagram, and TikTok are central to daily life. Businesses use them for branding and targeted ads.
Mobile is the primary way Nepalis access the internet. A mobile-friendly website or app is essential for any business.
Crucial for small businesses. Location-based marketing helps drive foot traffic to physical stores, from cafes to retail shops.
Three questions about the SoLoMo landscape in Nepal. Select the best answer.
1. What is the primary way most Nepalis access the internet?
2. Which social platforms are described as central to daily life in Nepal?
3. Why is location-based marketing especially valuable for small Nepali businesses?
Let's see how these elements combine for a powerful, personalized experience.
What to remember from this introduction:
This concludes our introduction to Social, Mobile, and Local Marketing.
Next Up: Unit 6.2 - A Deep Dive into Social Marketing